FAQs Before Booking
Frequently Asked Questions Before Booking SALIMO ?
1- How can I book a ride or tour with SALIMO?
You can easily book by clicking the WhatsApp “Book Now” button on our website, or by sending us an email inquiry.
Our team will confirm all details with you directly through WhatsApp or email for a personalized experience.
2- Do I need to pay at the time of booking?
No. SALIMO offers a Book Now, Pay Later policy.
You reserve your ride today and pay safely upon pickup — by credit card, debit card, or cash (in select cities).
3- What types of vehicles does SALIMO offer?
Our fleet includes:
- Tesla Model Y electric SUVs
- Luxury sedans (Mercedes, BMW, Audi, Lexus)
- Luxury SUVs (Cadillac Escalade, BMW X7, Mercedes GLS)
- High-end vans (Mercedes V-Class, Chrysler Pacifica, luxury editions)
All vehicles are black or dark-colored, meticulously maintained, and chauffeur-driven.
4-Where does SALIMO operate?
We currently serve:
- Montreal, Quebec (including airport transfers, city tours, and intercity rides)
- Windsor, Ontario (including Detroit Airport transfers, Toronto, and Chatham trips)
Expansion to Dubai is underway.
5- Can I book an early morning airport transfer?
Yes!
We specialize in early morning airport transfers between 4:00 AM and 6:00 AM, especially in Montreal.
Please inform us of your early pickup time at the moment of booking.
6- How much luggage can I bring?
- Airport Transfers: Maximum 4 adults + 2 large suitcases + 4 carry-on bags
- Tours: Maximum 3 adults or 2 adults + 2 children with similar luggage allowance.
Please let us know in advance if you have extra luggage — we will ensure the right vehicle is assigned.
7- How will I receive my chauffeur's information?
You will receive your chauffeur’s name, vehicle model, and license plate number approximately 1 hour before your scheduled pickup, by WhatsApp or email.
8-What is SALIMO’s cancellation policy?
- Free cancellation up to 24 hours before pickup time.
- 50% cancellation fee if canceled within 24 hours.
- Full charge if the client does not show up without notice.
9- What health and safety measures does SALIMO follow?
All vehicles are cleaned and sanitized daily.
Chauffeurs maintain a high standard of hygiene, are uniformed, discreet, and trained to luxury hospitality standards.
10- Does SALIMO offer intercity or long-distance rides?
Yes.
We offer private long-distance trips such as:
- Montreal ↔ Québec City
- Montreal ↔ Ottawa
- Montreal ↔ Mont-Tremblant
- Windsor ↔ Toronto
Windsor ↔ Chatham
All rides are private, comfortable, and door-to-door.
11. Do SALIMO vehicles have access to faster airport routes?
Yes. SALIMO is officially authorized to use the Montreal Express Corridor between downtown and YUL Airport. This ensures timely drop-offs and pickups, even during rush hour.